Polar service providers
Below is a list of Polar’s service providers. If Polar is a Data Controller, as defined in the General Data Protection Regulation of the EU (2017/679), the service provider acts as a Processor. If Polar is a Processor, the service provider is a Sub-processor.
List of service providers
Third Party Service/Vendor Purpose Data type send When data is sent Data location Website
AWS Amazon
Data hosting
all
when created
EU
https://aws.amazon.com/
Databricks
Data analytics
all
when created
EU
https://databricks.com/
SendGrid
Email service provider
email address, customer language information
automated emails occasionally
important notifications occasionally
marketing messages if marketing consent
USA
https://sendgrid.com/
Proact
System integration partner
–
–
Finland
https://www.proact.eu/en/
New Relic
Monitoring service provider
email address, user ID
Only in situations where customer account is causing an error severe enough to be logged
USA
https://newrelic.com/
Datadog
Monitoring service provider
no personal data in monitoring data, possibility of email address, user ID in log data
Only in situations where customer account is causing an error severe enough to be logged
USA (monitoring data until Oct/2020, then to EU)
EU (log data)
https://www.datadoghq.com/
Google Analytics
Analytics service provider
analytics data
When customer accepts analytics cookies
USA
https://www.google.com/analytics/
Firebase
Mobile analytics service provider
analytics data
–
USA
https://firebase.google.com
Zendesk
Customer service tool provider
account name (email address), Customer service details
When customer contacts Polar Customer Care
Ireland
https://www.zendesk.com/
Hubspot
Marketing automation tool
Customer contact and profile details (if marketing consent)
If customer gives marketing consent
USA
https://hubspot.com/
Tietoevry Create OyWebshop hostingno personal or payment dataEU
DynatraceShoppolar monitoring toolorder id, IP addresses, session dataWhen customer accepts cookies, logging eventsUSA, EU, Australia
https://www.dynatrace.com/
Microsoft Clarity
Analytics service provider
analytics data
When customer accepts analytics cookies
USA
https://clarity.microsoft.com/
Culinar Oy (ultimate.ai)
Customer service automation provider
Contact details, customer service details
When customer contacts Polar Customer Care
Belgium and Germany
https://www.ultimate.ai/
VWO (Wingify)
A/B testing
Analytics & targeting data
When customer accepts analytics & targeting cookies
EU
https://vwo.com/
Cookies that transfer data
More information on cookies
Third Party Service/Vendor Purpose More information
Facebook
Facebook pixel (Ads & targeting)
Google LLC
Google Analytics (performance analytics)
Google Ads (Ads & targeting)
Microsoft
Bing Ads (Ads & targeting)
LinkedIn pixel (Ads & targeting)
Clarity tracking code (performance analytics)
Hubspot
Hubspot pixel (performance analytics)
Zendesk
Customer service chat widget
SnapEngage
Customer service chat widget (for Polar Brazil)
Xaxis
Ads (Ads & targeting)
EU based marketing service providers that have hosting/CDN/data in US
Third Party Service/Vendor Purpose More information
SocialBakers
Social media management tool
Criteo
Criteo pixel (Ads & targeting)